Frequently Asks Questions

Shipping Information

What shipping methods are available?

Home delivery and pick up at store options are available.

Do you ship internationally?

No, we currently only deliver to regions in Tanzania.

Payment Information

What payment methods are accepted?

We currently accept payment via mobile money, M-Pesa, Tigo Pesa and Airtel Money.

Is buying online safe?

Yes, Tulivyo is doing its best to ensure your online shopping is experience is safe.

Orders and Returns

How do I place an order?

Add items you're interested in into the shopping cart, then proceed to checkout, make the required payment and confirm the order.

Do I need an account to place an order?

Yes you need to have an account with us to place an order. But you can browse without an account if you just want to look around.